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NOC TECHNICAN-II
Essential Responsibilities
- Assist in monitoring, trouble-shooting, and support of customer networks.
- Diagnose, isolate, and resolve customer technical support requests (cases).
- rend unusual and/or chronic network problems.
- Communicate status updates of issues with responsible parties in writing and verbally.
- Document issues, fixes, and response times.
Job Qualifications
- 2-5 years experience in telecommunications or enterprise networking (NOC experience preferred).
- Proficient in at least two of the following technologies (VoIP, TDM, Wireless, IP, Wi-Fi).
- Familiar with Enterprise Network Monitoring and Trouble Management tools.
- Strong organizational & multi-tasking skills.
- Excellent customer service skills.
- Strong communication skills.
- Ability to support any assigned shift (including after-hours, weekends, holidays)
Compensation
- Based on qualifications and experience
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