CMS Client Login
About UsServicesOur FacilityContact

About Us

Management Team



Address block


Located in Richardson, Texas, Communication Management Services (CMS) is a full- service provider of outsourced Network Management and Monitoring solutions for small-to-Mid size Telco Service Providers and Enterprises. Maintaining high customer satisfaction levels requires 24x7x365 management and monitoring of your revenue generating network. CMS provides a full spectrum of network management and performance monitoring features for communication and data networks companies. No matter your network requirements; reduce network costs and staffing, improve operational efficiencies, increase speed to market with new products and services, or simplify your operations management, you can exceed your performance goals and increase customer satisfaction with network management services from CMS.

CMS partners with clients who are seeking to outsource all or part of their Network Operations Center (NOC) services. CMS clients gain significant value by leveraging our leading edge technology platform and infrastructure, expert technical and management staff, and customized services offerings at a fraction of the cost to manage in-house. These benefits allow our clients better cost efficiencies which free them to focus on core business activities.

Shane M. Hanes, founder and CEO of CMS has spent his entire career in Network Operations management positions within in the telecom industry for various telco providers and equipment manufacturers such as Tigon, Octel, Lucent Technologies, Excel Communications and VarTec. In early 2002, Mr. Hanes saw a potential for providing world class NOC Services to Service Providers. After discussions with several providers it became evident there was a need for a NOC services provider that was manufacturer/provider independent and could provide superior service on a 24x7x365 basis at a fraction of an In-House NOC. Today CMS successfully supports over 17 diverse clients with VoIP, TDM, wireless and data solutions.

CMS began operations in February 2003 and is a privately funded company.